Terms of service

1. Website Terms of Use

1.1 INTRODUCTION

These website terms of use (the "Terms of Use") govern the use of the website www.orvanse.ie (the “Website”) which is operated by or on behalf of Orvanse Ltd, registered in the Republic of Ireland and having its premises at 17 Dominick St, Mullingar, Co Westmeath, Ireland, N91E7KC ("we", "us", "our" etc).

Please read these terms carefully before you start to use the Website (this includes accessing and browsing), as they set out the rules which will apply to your use of the Website. By using the Website, you are indicating that you accept and agree to comply with the Terms of Use. If you do not agree to the Terms of Use, you must not use the Website.

1.2 CHANGES TO THESE TERMS

We reserve the right to change the Terms of Use at any time (with the revised Terms of Use being posted on the Website). It is your responsibility to check the Terms of Use regularly to ensure that you are aware of any changes. Your use of the Website following the posting of any such changes will constitute your acceptance of the revised Terms of Use.

1.3 OTHER APPLICABLE TERMS

The following additional terms also apply to your use of the Website:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Website, you consent to such processing, and you warrant that all data provided by you is accurate. Our Privacy Policy also sets out information about the cookies used on the Website. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this Website, you consent to the processing of data through cookies in the manner and for the purposes set out in our Privacy Policy.

If you purchase goods from the Website, our terms and conditions of sale will apply to such purchases.

1.4 ACCESSING THE WEBSITE

The Website is made available free of charge.

Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of the Website without notice. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted and we will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.

You are responsible for making all arrangements, technical or otherwise, necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

1.5 WEBSITE CONTENT

We may update the Website from time to time and may change any part of the content at any time. We do not guarantee that the Website, or any content on it, will be free from errors or omissions.

1.6 ACCEPTABLE USE

You must not use the Website in any way that breaches any applicable local, national or international law or regulation.

You may not, and may not allow others to modify, decompile, reverse engineer, decrypt, circumvent or otherwise interfere with or alter the Website.

You agree not to use this Website in any way that may cause the Website or access to the Website to be interrupted, damaged or impaired.

You shall not breach or attempt to breach the security of this Website.

When dealing with this Website you must not use a false email address, impersonate any other person or entity, or mislead us as to the origin of any electronic communications or content.

Use of the Website in breach of the Terms of Use may give rise to a claim for damages and/or be a criminal offence.

Those who choose to access the Website from locations outside the Republic of Ireland do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.

You will be responsible for installing adequate anti-virus software and related security protection to secure your computer systems when using the Website. We will not be responsible for any loss suffered as a result of your failure to do so.

You may use the Website only for lawful purposes.

You agree not to reproduce, duplicate, copy, or re-sell any part of the Website in contravention of the provisions these Terms of Use.

You may not use the Website:

In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation.
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

If you are uploading content to the Website, the content must:

Be accurate (where you state facts) or be genuinely held (where you state opinions).
Comply with applicable law in the Republic of Ireland and in any country from which they are posted.

If you are uploading content to the Website, the content must not:

Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful, or inflammatory.
Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
Infringe any copyright, database right or trademark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity or advocate, promote, or assist any unlawful act such as copyright infringement or computer misuse.
Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience, or needless anxiety.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that the content emanates from us if this is not the case.

1.7 INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights on the Website, and the material published on it including all software, design, text, images, photographs, illustrations, audio clips, video clips, artwork, graphic material and other copyrightable or otherwise legally protectable elements contained therein, and the selection, sequence, "look and feel" and arrangements. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others to content posted on the Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

You must not use the Website or any part of it for commercial purposes without obtaining a licence to do so from us or our licensors.

The trademarks, service marks, graphics and logos used in connection with this Website are trademarks or registered trademarks of Orvanse Ltd or third-party owners. You are granted no right or licence with respect to any such trademarks or service marks and any unauthorised use is strictly prohibited.

1.8 YOUR INFORMATION

We may collect and use your personal data in accordance with the General Data Protection Regulation (EU 2016/67), the Privacy and Electronic Communications Directive 2002/58/EC (both as may be amended from time to time) and any data protection legislation from time to time in force in Ireland including the Data Protection Acts and/or any successor legislation and our Privacy Policy.

1.9 UPLOADING CONTENT

Whenever you make use of a feature that allows you to upload content to the Website, or to make contact with other users of the Website, you must comply with the standards set out in section 1.6 (Acceptable Use) above. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.

Any content you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy, or where otherwise required by law.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Website.

We have the right to remove any posting you make on the Website if, in our opinion, your post does not comply with the standards set out in section 1.6 (Acceptable Use) above.

The views expressed by other users on the Website do not represent our views or values.

1.10 DISCLAIMER OF LIABILITY FOR THIRD PARTY MATERIALS

Certain content, products, and services available via the Website may include materials from third parties and we may provide links to certain third-party websites. We have little or no control over and are not responsible for examining or evaluating the content or accuracy of any such third-party material or websites. We therefore do not warrant, endorse or accept any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties. Links to other websites are provided solely as a convenience to you and you access such websites at your own risk.

1.11 LIMITATION OF OUR LIABILITY

Nothing in the Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by the laws of the Republic of Ireland.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

Use of, or inability to use, the Website.
Use of or reliance on any content displayed on the Website.

Please note that we provide the Website for domestic, private, and standard commercial informational use. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity caused by technical interruptions.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.

1.12 GOVERNING LAW AND JURISDICTION

The Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Ireland. Disputes arising in connection with this legal notice shall be subject to the non-exclusive jurisdiction of the Irish Courts.

Orvanse Ltd — Deposit Terms & Conditions

1. Deposit & Commitment to Purchase By paying a deposit at Orvanse Ltd, you are entering into a binding legal contract to purchase the item(s) selected. A minimum deposit of 15% of the total purchase price is required to secure any item, initiate sizing, or begin custom design work. Deposit terms will be confirmed to you in writing via email at the time of payment.

2. 60-Day Payment Window & Flexible Instalments The Payment Period: You have exactly 60 calendar days from the date of the initial deposit payment to clear the remaining balance in full.

Flexible Instalments: We welcome flexible interim payments within this 60-day window. You can make payments of any amount, at any time, via our store in Mullingar or via our approved payment links (Shopify payment link or bank transfer), provided the full balance is cleared by day 60.

3. Uncollected Items & Forfeiture of Deposit Failure to Pay: If the remaining balance is not paid in full within 60 calendar days, the agreement will be terminated.

Loss of Deposit: In the event of contract termination due to non-payment, the initial deposit and any partial instalment payments made will be strictly non-refundable and forfeited to cover our storage, insurance, loss of sale opportunity, and administrative costs.

Return to Stock: The item(s) will be removed from hold and returned to our store inventory for public resale.

4. Change of Mind Deposits are taken as a guarantee of complete performance. If you change your mind or choose to cancel your order at any stage during the 60-day period, the deposit remains entirely non-refundable.

5. Statutory Exceptions (Your Legal Rights) In accordance with Irish Consumer Law, this policy does not affect your statutory rights. You are entitled to a full refund of your deposit only if:

The item supplied is faulty, damaged, or fundamentally not as described at the time of purchase; or
We are unable to supply or deliver the item within the agreed timeframe.

1.13 CONTACT US

To contact us, please email edgarsalazar@orvanse.com or call us on +353 44 930 3192 or write to us at: 17 Dominick St, Mullingar, Co Westmeath, Ireland, N91E7KC.

2. Terms and Conditions for the Sale of Goods Online

2.1 INTRODUCTION

This website, www.orvanse.ie (the “Website”) is operated by or on behalf of Orvanse Ltd, registered in the Republic of Ireland, having its premises at 17 Dominick St, Mullingar, Co Westmeath, Ireland, N91E7KC.

In these Terms, when we refer to we, us, our etc., we are referring to Orvanse Ltd. When we refer to you, we are referring to you, the customer.

These Terms, and any Contract between us, are only in the English language.

You can contact us by writing to us at our physical store address above, by emailing edgarsalazar@orvanse.com or by calling us on +353 44 930 3192.

We understand that your privacy is important to you, and we are committed to respecting your privacy and to protecting your personally identifiable information (your personal data). We only use your personal information, which you provide to us in connection with your Order or for any other reason, in accordance with our Privacy Policy. Please take the time to read the policy as it includes important terms which apply to you.

Please see section 2.8 (Your Right to Cancel) below for information on how to exercise your legal right to cancel under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

2.2 DEFINITIONS

In these Terms, when the following words with capital letters are used, this is what they will mean:

"Bespoke Items” means Goods which are made-to-measure or made to your specification, customised, custom-made, or personalised and includes (without limitation) any bespoke or engraved jewellery;
"Contract" means the contract for the purchase and sale of the Goods through the Website which is formed in accordance with section 2.4 (How a Contract is Formed Between Us) below;
"Goods" means the products (including, but not limited to, gemstones, fine jewellery, and rings) which we make available for sale through the Website;
"Event Outside Our Control" means any act or event beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), fire, explosion, storm, flood, earthquake, epidemic or other natural disaster, or failure of public or private telecommunications networks or postal/courier delivery systems;
"Order" means an order for Goods which you submit to us through the Website using our online ordering system; and
"Terms" means these terms and conditions of sale.

2.3 PLACING AN ONLINE ORDER

In order to place an Order through the Website, you must be:

A consumer; and
Over the age of 18 years.

If you wish to purchase any goods or services on behalf of a business, please contact us using the details provided above.

When you order any Goods through the Website, these Terms will apply to that Order. By placing an order through the Website you agree to these Terms.

You should note that, when you click on 'Place your order' (or similar checkout button), you will be placing your Order and will be under an obligation to pay for the Goods at the time the Order is placed.

If we accept your Order, these Terms will form the basis of the Contract between us. Please see section 2.4 (How a Contract is Formed Between Us) below for more information. You should print a copy of these Terms or save them to your computer for future reference. You should also retain a copy of the Confirmation/Dispatch Email for your records.

It is your responsibility to ensure that the details of your Order are correct and accurate. Our order process allows you to check and amend any errors before submitting your Order. Certain details about your Order (including details of the Goods, the total price inclusive of taxes and all delivery charges) will be displayed directly before your Order is finalized.

2.4 HOW A CONTRACT IS FORMED BETWEEN US

When you place an Order through the Website, you are offering to buy those Goods from us and are obliged to pay for the Goods at that point. We will send you an acknowledgement email shortly after you place your Order. However, this email is simply acknowledging receipt of your Order and does not mean that your Order has been accepted. You should note that:

We are not obliged to accept your Order.
No contract exists between us for those Goods at this stage.

If we accept your Order, we will send you an acceptance email which confirms that the Goods have been (or will be) dispatched ("Dispatch Email"). The Contract between us is formed when we send you the Dispatch Email.

If we are unable to supply you with Goods, for example, because the items are out of stock, are no longer available, or because of an error in the price on the Website, we will inform you of this by email or telephone and we will not process your Order. We will refund the full amount of your payment immediately.

2.5 OUR GOODS

Whilst we display images (including high-resolution photographs and product videos) of our Goods on the Website, these images are for illustrative purposes only. We do what we reasonably can to ensure that the images are a fair representation of the structural details and colors of the pieces, but we cannot guarantee that your device's display accurately reflects the true color of natural gemstones or metals. Website images may not represent the actual size of the Goods; product dimensions are provided where applicable.

For the purpose of the Contract, the quantity, description, and any specification of the Goods will be set out in the Dispatch Email.

We reserve the right to alter the Goods or any specifications at any time if required to do so by law or production constraints. In such circumstances, we shall notify you as soon as practicable by email and will not process your Order until you have confirmed that you wish us to proceed.

As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from the Competition and Consumer Protection Commission (CCPC) or Citizens Information Centre. Nothing in these Terms will affect these statutory rights.

2.6 DELIVERY

We will do what we reasonably can to meet the estimated delivery timeframe referred to in your confirmation, (which timeframe will be within 30 days of the date of the Dispatch Email), with the Goods to be delivered to the address stated in the Order. If we are unable to meet the estimated delivery date, we will contact you with a revised timeframe. If we miss this 30-day delivery deadline, you may cancel the Contract if:

We have refused to deliver the Goods; or
Delivery within the strict deadline was agreed as essential before we accepted your Order.

The Goods will be your responsibility from the time of delivery. You only own the Goods when we have received payment in full, including all applicable delivery charges.

If you utilize a Click & Collect option at our Mullingar boutique, the following applies:

To collect your Goods, you must bring your Confirmation/Dispatch Email alongside a valid photo ID (passport or driver’s licence).
You must collect the Goods within 14 days of receiving your pickup notice. If you do not, we reserve the right to cancel the contract and issue a full refund.

INTERNATIONAL DELIVERY

If you order Goods for delivery to an address outside the Republic of Ireland, your Order may be subject to import duties and taxes which are applied when the Goods reach that destination. We have no control over these charges and cannot predict their amount. It is your responsibility to pay any and all such local import duties and taxes.

You must comply with all applicable laws and regulations of the country for which the Goods are destined, and we will not be liable or responsible if you break any such law.

When you purchase Goods through the Website, any foreign exchange rate is determined by your bank or credit card provider.

2.7 PRICE AND PAYMENT

The prices are displayed on the Website and are inclusive of VAT and any other applicable taxes at the current rate. In the event of any clear pricing errors, we will notify you by email or telephone and give you the opportunity to re-confirm your Order at the correct price or cancel it.

You must pay for the Goods at the time of submitting your Order. Payments must be made via the secure gateways provided at our checkout (such as accepted Credit/Debit Cards, Apple Pay, or PayPal). By submitting your payment information, you confirm that your use of the payment method is authorized and accurate.

Even if the Contract has been concluded, we do not have to provide the Goods to you at an incorrect price if the pricing error is obvious and could reasonably have been recognized by an ordinary consumer as a mispricing.

2.8 YOUR RIGHT TO CANCEL

If you are a consumer, you have a legal right to cancel a Contract under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. This means that if you change your mind, you can notify us of your decision to cancel the Contract and receive a refund.

Important Exclusion: This cancellation and return right does not apply in the case of any Bespoke Items (such as custom-designed jewelry, custom-cut gemstones, or personalized engraved items) or Goods sealed for hygiene reasons (such as earrings and pierced items) if they are unsealed or handled after delivery.

You may cancel a Contract at any time from the date of the Dispatch Email until the date which falls 14 calendar days after the day the Goods are delivered to you (or collected via Click & Collect).

To cancel a contract, you just need to contact us via email at edgarsalazar@orvanse.com or by telephone on +353 44 930 3192 with your order details.

If you cancel the Contract, we will:

Refund you the price you paid for the Goods. We are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by handling them in a way that would not be permitted in a physical store.
Process your refund within 14 days of receiving the Goods back from you, or 14 days after you provide definitive proof of return shipping.
Refund you using the exact same payment method (Credit/Debit Card, Apple Pay, or PayPal) used for the original purchase.

Unless the Product is faulty or not as described, you will be responsible for the direct cost of returning the Products to us. You must return the Goods to us securely packaged without undue delay and not later than 14 days after notifying us of your wish to cancel.

CLAUSE 1 —

Statutory Warranty (Legal Guarantee) Under the European Union (Sale of Goods) Regulations 2022, all goods sold by Orvanse Ltd come with a statutory 2-year legal guarantee from the date of delivery. If a product is faulty or does not conform to the contract, you are entitled to have it repaired, replaced, or refunded. This statutory guarantee is in addition to, and does not affect, any commercial warranty we may offer. To make a warranty claim, please contact us at edgarsalazar@orvanse.com.

CLAUSE 2 —

Online Dispute Resolution As an EU-based online retailer, we are required to inform you that the European Commission provides an Online Dispute Resolution (ODR) platform for resolving disputes between consumers and traders. If you are not satisfied with the outcome of a complaint, you may submit a dispute via the ODR platform at: https://ec.europa.eu/consumers/odr. Our contact email for dispute resolution purposes is: edgarsalazar@orvanse.com.

2.9 CANCELLATION BY US

We may cancel any Contract (or part of it) if for any reason the component materials or Goods are withdrawn or become unavailable due to unforeseen supply chain disruptions. In this event, we will immediately notify you by email and fully refund your payment.

2.10 RETURNS

With the strict exception of Bespoke Items and pierced earrings, stock Goods are subject to a 14-day money-back guarantee, provided that they are returned to us completely unworn, in their original condition, and in their original packaging, accompanied by our dispatch paperwork.

Company Information Orvanse Ltd is a company registered in Ireland. Trading Address: 17 Dominick St, Mullingar, Co. Westmeath, Ireland, N91E7KC Company Registration Number (CRO): 806917 VAT Registration Number: IE4597352FH Email: info@orvanse.com Phone: +353 44 930 3192